Preview Mode Links will not work in preview mode

The Innovation Show

The Innovation Show, a weekly show sharing ideas on innovation, change, disruption, transformation and the future of society.

Jun 22, 2017

Shep Hyken is an author, amazer and consultant on customer service. Shep began his customer amazement at the ripe age of 12 with his magic shows and tells us how some early lessons from his parents shaped his career. We talk Amazon, Netflix, Nordstrom. Shep tells us how customer amazement is a philosophy and not a thing...